Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including tags. We require a receipt or proof of purchase for any and all items wishing to be returned.

To start a return, use the contact form and choose “Support” as the topic. Please note that all returns will need to be sent to the following address:

3382 Creek Bend Ave,
Henderson, NV 89044

When you receive your order, please inspect it and contact us immediately if any items are defective, damaged, or not the item you ordered. We will work with you on the issue to make it right.

The following products are not eligible for return:

• Gift cards
• Downloadable software products
• Custom or customized products (including personalized items or special orders)
• Sale items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to:

3382 Creek Bend Ave,
Henderson, NV 89044

To return your product, you should mail your product to: 

3382 Creek Bend Ave,
Henderson, NV 89044

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact us using our contact form for questions related to refunds and returns.